MARKETING OR SELLING -- WHICH IS MORE IMPORTANT?
C.J. Hayden, MCC
A question I
often get from clients and students goes something like this: "I've
been collecting marketing ideas... and I have a drawer full! I also
have a stack of promising leads I've accumulated. And I know it's
important to stay visible, so I do a lot of networking, but then
I just end up with more names in the stack. How do I prioritize
all this?"
If you've ever
wondered something similar, you may have lost sight of a very important
truth -- the way to win the marketing game is not to collect the
most leads; it's to make the most sales. Marketing activities that
increase your number of sales are good, and activities that don't
are bad, even if they bring in plenty of leads. If you don't follow
up on the leads you gather, you are throwing away your time and
money.
The main purpose
of marketing strategies like public speaking, writing articles,
getting publicity, networking, promotional events, and advertising
is to gain visibility. (A secondary purpose of the first three strategies
can be to gain credibility.) Why do you want to be visible? It's
not just so people will know who you are and what you do, it's so
they will do business with you.
If someone has
already expressed interest in doing business, call them. Do it now.
Memorize this rule -- following up on hot, or even warm, client
leads is always more important than marketing for more visibility.
There is a simple
diagnostic test you can take to see where you need to focus your
marketing vs. selling efforts, which I call the Universal Marketing
Cycle. Think of the marketing and sales process as a water system
that begins by filling your pipeline with leads. The pipeline empties
into your follow-up pool, which you are continually dipping into.
Your intent
is to move the leads further along in the system, to making a presentation
of some kind (by phone or in person), and finally closing the sale.
Where are you
stuck in this system? Is it in filling the pipeline to begin with?
Or is the pipeline full, but you haven't been following up? Perhaps
you have been following up, but don't seem to be getting to the
presentation stage. Or maybe you are making presentations but not
closing sales. Wherever you seem to be stuck is the area that needs
more effort.
When you have
promising leads you aren't contacting, the follow-up stage is clearly
your stuck place. Take that stack of leads and sort them into three
categories: prospective clients, useful networking contacts, and
other. Now sort the prospective clients into hot, warm, and cold.
Stop right there and follow up with all the hot and warm leads.
If, and I do
mean if, you still need to do more work about marketing after following
up with all those leads, go to the networking contacts and sort
them into two groups: people who can lead you directly to prospective
clients, and people who can lead you to other marketing opportunities,
e.g. a new networking group or a speaking engagement. Stop, and
you guessed it, follow up with the people who might have leads for
you.
You should now
have three groups left: cold client leads, people who can lead you
to marketing opportunities, and other. Now is the time to decide
whether you need to do something new to market yourself at all.
Look at what you have been doing so far to get all those hot and
warm leads you had. Maybe you just need to do more of the same.
If
that's true, put those cold leads aside, because you'll have more
hot and warm ones shortly. If you need to do something different
to get better leads than what you had, go ahead and explore one
of the new marketing possibilities in your second group, or one
of the ideas stashed away in that drawer. And that "other"
group? Throw them away. They are just cluttering up your pipeline.
Copyright
© 2003, C.J. Hayden
Read more free articles by
C.J. Hayden or subscribe to the GET
CLIENTS NOW! E-Letter.
Editors, publishers & webmasters: You may reprint these articles
free of charge if you follow our reprint
guidelines.
|