BEING UNIQUE IS A GOOD THING... ISN'T IT?
C.J. Hayden, MCC
New entrepreneurs frequently hear the advice to "be unique"
in their marketing. The basic idea is a valuable one -- to
get attention in a crowded marketplace, you must stand out in some
way. Distinguishing your product or service from the competition
can make your marketing more effective. Crafting a novel marketing
message can attract the notice of more potential customers.
no question that an element of uniqueness in your marketing can
make your business more memorable, competitive, and special to your
target audience. These are all reasons why being different can be
good. But how different should you be?
A student in
one of my classes had noticed there were no display ads for management
consultants in his local Yellow Pages. "What a great opportunity,"
he thought, "to make my business stand out to prospective
clients." He spent over $200 per month on a large ad for a
full year. The result was not a single phone call, unless you count
the ones from vendors trying to sell him photocopiers and phone
He had neglected
to ask his consulting colleagues WHY none of them had ads in the
Yellow Pages. It seemed like a good idea to him, and no one else
was doing it, so he pulled out his checkbook. What never occurred
to him -- and what any experienced colleague could have told him
-- was that companies don't choose management consultants
from ads in the phone book.
can be too unique for your own good. There's a lot in sales
and marketing that is tried and true. If you decide to forge a completely
new trail, you may be attempting an experiment that many others
in your field have already tried with no success.
always just your marketing techniques that are a little too different.
The same problem can afflict the product or service you are marketing.
I met a fellow
while networking who had a "unique process" for helping
companies resolve conflicts between employee groups. When I asked
him to explain his process, he said I would have to experience it
to understand it. I inquired how it compared to solutions like mediation
or team building, and he told me it was a totally different approach
that defied comparison.
Since I knew
a company that needed help with a problem like the one he described,
I would have liked to refer him. But I couldn't picture myself
calling my friend at the company to say, "Hi, I know someone
who says he can fix your problem, but he can't explain how.
You'll just have to hire him and see."
Being noticeably different from the competition can help you attract
customers and close sales. But claiming that you have no competition
is naive. Comparisons to a known quantity can help prospective customers
understand where your product or service fits in the range of solutions
they are considering. If they can't compare it to anything, it's
doubtful that they will be able to see how your offering could work.
too, needs to be a group of people who already exist and can be
readily identified. A reader once wrote to ask me for some advice
on getting her new book published. I asked what market category
it fell into, and she replied that she hadn't really thought
I pressed her
bit, explaining that her book needed to be categorized in order
to be marketed and sold. Even something as simple as where to shelve
it in a bookstore depended on having a category to print on the
back cover. Was it self-help, spirituality, careers, business? Who
did she see as the audience for her book?
that she was creating a new paradigm, and if I was going to help
her, I needed to think more creatively. My reply was to tell her
I couldn't help her at all. Her idea may have been brilliant,
but no publisher was going to touch her project.
perception that your product or service is one of a kind can help
you capture people's attention and make them remember you.
But you have to be able to identify the people you want to reach
and communicate how you can be of service in words they can understand.
You know those
car commercials that go, "Zoom, zoom, zoom?" I had to
see those ads dozens of times before I could remember that the car
being advertised was a Mazda. "Zoom" was unique alright,
but what did it have to do with Mazda? Or with the benefits of owning
one? A catchy slogan like "Inspiration Beats Perspiration"
may be clever and unusual, but what the heck is it marketing?
for a unique way to express the benefits you offer to your clients,
but make sure it still communicates what you actually do. It's
okay to get creative with your marketing, but don't bet the
rent money on untried techniques.
If you really
want to make your marketing more effective, cheaper and less stressful,
stop re-inventing the wheel. Find models that work and replicate
them. I'm not suggesting that you plagiarize your competitors'
marketing copy, but when you see someone successful in your field,
find out what they are doing right, and follow their lead.
let your business be a victim of "terminal uniqueness"
-- the belief that you are so different from anyone else that none
of the rules apply to you. Being distinctive is good; being eccentric
can be unwise.
© 2004, C.J. Hayden
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